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Returns a list of CreateCaseOption types along with the corresponding supported hours and language availability

Description

Returns a list of CreateCaseOption types along with the corresponding supported hours and language availability. You can specify the language categoryCode, issueType and serviceCode used to retrieve the CreateCaseOptions.

  • You must have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan to use the Amazon Web Services Support API. If you're in an Amazon Web Services Region that doesn't offer one of these Amazon Web Services Support plans, or if you haven't transitioned to one of these plans, you can use the Amazon Web Services Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.
  • If you call the Amazon Web Services Support API from an account that doesn't have an Amazon Web Services Business Support+, Amazon Web Services Enterprise Support, or Amazon Web Services Unified Operations plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Usage

support_describe_create_case_options(issueType, serviceCode, language,
  categoryCode, dryRun)

Arguments

  • issueType

    [required] The type of issue for the case. You can specify customer-service or technical. If you don't specify a value, the default is technical.

  • serviceCode

    [required] The code for the Amazon Web Services service. You can use the describe_services operation to get the possible serviceCode values.

  • language

    [required] The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

  • categoryCode

    [required] The category of problem for the support case. You also use the describe_services operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

  • dryRun

    Specifies whether to validate the request without actually returning case option data. When set to true, the request is validated but no options are returned, and the operation returns a DryRunOperationException. When omitted or set to false, the request runs normally.

Value

A list with the following syntax:

list(
  languageAvailability = "string",
  communicationTypes = list(
    list(
      type = "string",
      supportedHours = list(
        list(
          startTime = "string",
          endTime = "string"
        )
      ),
      datesWithoutSupport = list(
        list(
          startDateTime = "string",
          endDateTime = "string"
        )
      )
    )
  )
)

Request syntax

svc$describe_create_case_options(
  issueType = "string",
  serviceCode = "string",
  language = "string",
  categoryCode = "string",
  dryRun = TRUE|FALSE
)