Start Chat Contact

connect_start_chat_contact

R Documentation

Initiates a flow to start a new chat for the customer

Description

Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.

When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.

A 429 error occurs in the following situations:

• API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.

• The quota for concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.

If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.

For more information about chat, see the following topics in the Amazon Connect Administrator Guide:

• Concepts: Web and mobile messaging capabilities in Amazon Connect

• Amazon Connect Chat security best practices

Usage

connect_start_chat_contact(InstanceId, ContactFlowId, Attributes,
  ParticipantDetails, InitialMessage, ClientToken, ChatDurationInMinutes,
  SupportedMessagingContentTypes, PersistentChat, RelatedContactId,
  SegmentAttributes)

Arguments

InstanceId

[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

ContactFlowId

[required] The identifier of the flow for initiating the chat. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:

arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

Attributes

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

ParticipantDetails

[required] Information identifying the participant.

InitialMessage

The initial message to be sent to the newly created chat. If you have a Lex bot in your flow, the initial message is not delivered to the Lex bot.

ClientToken

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

ChatDurationInMinutes

The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).

SupportedMessagingContentTypes

The supported chat message content types. Supported types are text/plain, text/markdown, application/json, application/vnd.amazonaws.connect.message.interactive, and application/vnd.amazonaws.connect.message.interactive.response.

Content types must always contain text/plain. You can then put any other supported type in the list. For example, all the following lists are valid because they contain text/plain: ⁠[text/plain, text/markdown, application/json]⁠, ⁠[text/markdown, text/plain]⁠, ⁠[text/plain, application/json, application/vnd.amazonaws.connect.message.interactive.response]⁠.

The type application/vnd.amazonaws.connect.message.interactive is required to use the Show view flow block.

PersistentChat

Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how to configure for them, see Enable persistent chat.

RelatedContactId

The unique identifier for an Amazon Connect contact. This identifier is related to the chat starting.

You cannot provide data for both RelatedContactId and PersistentChat.

SegmentAttributes

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows.

Attribute keys can include only alphanumeric, -, and _.

This field can be used to show channel subtype, such as connect:Guide.

The types application/vnd.amazonaws.connect.message.interactive and application/vnd.amazonaws.connect.message.interactive.response must be present in the SupportedMessagingContentTypes field of this API in order to set SegmentAttributes as {⁠ "connect:Subtype": \{"valueString" : "connect:Guide" \}\}⁠.

Value

A list with the following syntax:

list(
  ContactId = "string",
  ParticipantId = "string",
  ParticipantToken = "string",
  ContinuedFromContactId = "string"
)

Request syntax

svc$start_chat_contact(
  InstanceId = "string",
  ContactFlowId = "string",
  Attributes = list(
    "string"
  ),
  ParticipantDetails = list(
    DisplayName = "string"
  ),
  InitialMessage = list(
    ContentType = "string",
    Content = "string"
  ),
  ClientToken = "string",
  ChatDurationInMinutes = 123,
  SupportedMessagingContentTypes = list(
    "string"
  ),
  PersistentChat = list(
    RehydrationType = "ENTIRE_PAST_SESSION"|"FROM_SEGMENT",
    SourceContactId = "string"
  ),
  RelatedContactId = "string",
  SegmentAttributes = list(
    list(
      ValueString = "string"
    )
  )
)