Client

customerprofiles

R Documentation

Amazon Connect Customer Profiles¶

Description¶

Amazon Connect Customer Profiles is a unified customer profile for your contact center that has pre-built connectors powered by AppFlow that make it easy to combine customer information from third party applications, such as Salesforce (CRM), ServiceNow (ITSM), and your enterprise resource planning (ERP), with contact history from your Amazon Connect contact center.

For more information about the Amazon Connect Customer Profiles feature, see Use Customer Profiles in the Amazon Connect Administrator's Guide.

Usage¶

customerprofiles(
  config = list(),
  credentials = list(),
  endpoint = NULL,
  region = NULL
)

Arguments¶

config

Optional configuration of credentials, endpoint, and/or region.

credentials:
- creds:
  - access_key_id: AWS access key ID
  - secret_access_key: AWS secret access key
  - session_token: AWS temporary session token
- profile: The name of a profile to use. If not given, then the default profile is used.
- anonymous: Set anonymous credentials.
endpoint: The complete URL to use for the constructed client.
region: The AWS Region used in instantiating the client.
close_connection: Immediately close all HTTP connections.
timeout: The time in seconds till a timeout exception is thrown when attempting to make a connection. The default is 60 seconds.
s3_force_path_style: Set this to true to force the request to use path-style addressing, i.e. ⁠http://s3.amazonaws.com/BUCKET/KEY⁠.
sts_regional_endpoint: Set sts regional endpoint resolver to regional or legacy https://docs.aws.amazon.com/sdkref/latest/guide/feature-sts-regionalized-endpoints.html

credentials

Optional credentials shorthand for the config parameter

creds:
- access_key_id: AWS access key ID
- secret_access_key: AWS secret access key
- session_token: AWS temporary session token
profile: The name of a profile to use. If not given, then the default profile is used.
anonymous: Set anonymous credentials.

endpoint

Optional shorthand for complete URL to use for the constructed client.

region

Optional shorthand for AWS Region used in instantiating the client.

Value¶

A client for the service. You can call the service's operations using syntax like svc$operation(...), where svc is the name you've assigned to the client. The available operations are listed in the Operations section.

Service syntax¶

svc <- customerprofiles(
  config = list(
    credentials = list(
      creds = list(
        access_key_id = "string",
        secret_access_key = "string",
        session_token = "string"
      ),
      profile = "string",
      anonymous = "logical"
    ),
    endpoint = "string",
    region = "string",
    close_connection = "logical",
    timeout = "numeric",
    s3_force_path_style = "logical",
    sts_regional_endpoint = "string"
  ),
  credentials = list(
    creds = list(
      access_key_id = "string",
      secret_access_key = "string",
      session_token = "string"
    ),
    profile = "string",
    anonymous = "logical"
  ),
  endpoint = "string",
  region = "string"
)

Operations¶

add_profile_key: Associates a new key value with a specific profile, such as a Contact Record ContactId; Creates a new calculated attribute definition
create_domain: Creates a domain, which is a container for all customer data, such as customer profile attributes, object types, profile keys, and encryption keys
create_event_stream: Creates an event stream, which is a subscription to real-time events, such as when profiles are created and updated through Amazon Connect Customer Profiles
create_integration_workflow: Creates an integration workflow
create_profile: Creates a standard profile; Deletes an existing calculated attribute definition
delete_domain: Deletes a specific domain and all of its customer data, such as customer profile attributes and their related objects
delete_event_stream: Disables and deletes the specified event stream
delete_integration: Removes an integration from a specific domain
delete_profile: Deletes the standard customer profile and all data pertaining to the profile
delete_profile_key: Removes a searchable key from a customer profile
delete_profile_object: Removes an object associated with a profile of a given ProfileObjectType
delete_profile_object_type: Removes a ProfileObjectType from a specific domain as well as removes all the ProfileObjects of that type
delete_workflow: Deletes the specified workflow and all its corresponding resources
detect_profile_object_type: The process of detecting profile object type mapping by using given objects
get_auto_merging_preview: Tests the auto-merging settings of your Identity Resolution Job without merging your data
get_calculated_attribute_definition: Provides more information on a calculated attribute definition for Customer Profiles
get_calculated_attribute_for_profile: Retrieve a calculated attribute for a customer profile
get_domain: Returns information about a specific domain
get_event_stream: Returns information about the specified event stream in a specific domain
get_identity_resolution_job: Returns information about an Identity Resolution Job in a specific domain
get_integration: Returns an integration for a domain
get_matches: Before calling this API, use CreateDomain or UpdateDomain to enable identity resolution: set Matching to true
get_profile_object_type: Returns the object types for a specific domain
get_profile_object_type_template: Returns the template information for a specific object type
get_similar_profiles: Returns a set of profiles that belong to the same matching group using the matchId or profileId
get_workflow: Get details of specified workflow
get_workflow_steps: Get granular list of steps in workflow
list_account_integrations: Lists all of the integrations associated to a specific URI in the AWS account
list_calculated_attribute_definitions: Lists calculated attribute definitions for Customer Profiles; Retrieve a list of calculated attributes for a customer profile
list_domains: Returns a list of all the domains for an AWS account that have been created
list_event_streams: Returns a list of all the event streams in a specific domain
list_identity_resolution_jobs: Lists all of the Identity Resolution Jobs in your domain
list_integrations: Lists all of the integrations in your domain
list_profile_objects: Returns a list of objects associated with a profile of a given ProfileObjectType
list_profile_object_types: Lists all of the templates available within the service
list_profile_object_type_templates: Lists all of the template information for object types
list_rule_based_matches: Returns a set of MatchIds that belong to the given domain
list_tags_for_resource: Displays the tags associated with an Amazon Connect Customer Profiles resource
list_workflows: Query to list all workflows
merge_profiles: Runs an AWS Lambda job that does the following:
put_integration: Adds an integration between the service and a third-party service, which includes Amazon AppFlow and Amazon Connect
put_profile_object: Adds additional objects to customer profiles of a given ObjectType
put_profile_object_type: Defines a ProfileObjectType
search_profiles: Searches for profiles within a specific domain using one or more predefined search keys (e
tag_resource: Assigns one or more tags (key-value pairs) to the specified Amazon Connect Customer Profiles resource
untag_resource: Removes one or more tags from the specified Amazon Connect Customer Profiles resource; Updates an existing calculated attribute definition
update_domain: Updates the properties of a domain, including creating or selecting a dead letter queue or an encryption key
update_profile: Updates the properties of a profile

Examples¶

## Not run: 
svc <- customerprofiles()
svc$add_profile_key(
  Foo = 123
)

## End(Not run)