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Create Related Item

connectcases_create_related_item R Documentation

Description

Creates a related item (comments, tasks, and contacts) and associates it with a case.

  • A Related Item is a resource that is associated with a case. It may or may not have an external identifier linking it to an external resource (for example, a contactArn). All Related Items have their own internal identifier, the relatedItemArn. Examples of related items include comments and contacts.

  • If you provide a value for performedBy.userArn you must also have DescribeUser permission on the ARN of the user that you provide.

  • The type field is reserved for internal use only.

Usage

connectcases_create_related_item(caseId, content, domainId, performedBy,
  type)

Arguments

caseId

[required] A unique identifier of the case.
content

[required] The content of a related item to be created.
domainId

[required] The unique identifier of the Cases domain.
performedBy

Represents the creator of the related item.
type

[required] The type of a related item.

Value

A list with the following syntax:

list(
  relatedItemArn = "string",
  relatedItemId = "string"
)

Request syntax

svc$create_related_item(
  caseId = "string",
  content = list(
    comment = list(
      body = "string",
      contentType = "Text/Plain"
    ),
    contact = list(
      contactArn = "string"
    ),
    file = list(
      fileArn = "string"
    ),
    sla = list(
      slaInputConfiguration = list(
        fieldId = "string",
        name = "string",
        targetFieldValues = list(
          list(
            booleanValue = TRUE|FALSE,
            doubleValue = 123.0,
            emptyValue = list(),
            stringValue = "string",
            userArnValue = "string"
          )
        ),
        targetSlaMinutes = 123,
        type = "CaseField"
      )
    )
  ),
  domainId = "string",
  performedBy = list(
    customEntity = "string",
    userArn = "string"
  ),
  type = "Contact"|"Comment"|"File"|"Sla"
)