Suspend Contact Recording

connect_suspend_contact_recording

R Documentation

When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call (IVR or agent), screen, or both

Description

When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call (IVR or agent), screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use resume_contact_recording to restart recording the screen.

The period of time that the recording is suspended is filled with silence in the final recording.

Voice (IVR, agent) and screen recordings are supported.

Usage

connect_suspend_contact_recording(InstanceId, ContactId,
  InitialContactId, ContactRecordingType)

Arguments

InstanceId	[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
ContactId	[required] The identifier of the contact.
InitialContactId	[required] The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
ContactRecordingType	The type of recording being operated on.

Value

An empty list.

Request syntax

svc$suspend_contact_recording(
  InstanceId = "string",
  ContactId = "string",
  InitialContactId = "string",
  ContactRecordingType = "AGENT"|"IVR"|"SCREEN"
)