Describe Contact Evaluation

connect_describe_contact_evaluation

R Documentation

Describes a contact evaluation in the specified Amazon Connect instance

Description

Describes a contact evaluation in the specified Amazon Connect instance.

Usage

connect_describe_contact_evaluation(InstanceId, EvaluationId)

Arguments

InstanceId

[required] The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

EvaluationId

[required] A unique identifier for the contact evaluation.

Value

A list with the following syntax:

list(
  Evaluation = list(
    EvaluationId = "string",
    EvaluationArn = "string",
    Metadata = list(
      ContactId = "string",
      EvaluatorArn = "string",
      ContactAgentId = "string",
      Score = list(
        Percentage = 123.0,
        NotApplicable = TRUE|FALSE,
        AutomaticFail = TRUE|FALSE
      )
    ),
    Answers = list(
      list(
        Value = list(
          StringValue = "string",
          NumericValue = 123.0,
          NotApplicable = TRUE|FALSE
        ),
        SystemSuggestedValue = list(
          StringValue = "string",
          NumericValue = 123.0,
          NotApplicable = TRUE|FALSE
        )
      )
    ),
    Notes = list(
      list(
        Value = "string"
      )
    ),
    Status = "DRAFT"|"SUBMITTED",
    Scores = list(
      list(
        Percentage = 123.0,
        NotApplicable = TRUE|FALSE,
        AutomaticFail = TRUE|FALSE
      )
    ),
    CreatedTime = as.POSIXct(
      "2015-01-01"
    ),
    LastModifiedTime = as.POSIXct(
      "2015-01-01"
    ),
    Tags = list(
      "string"
    )
  ),
  EvaluationForm = list(
    EvaluationFormVersion = 123,
    EvaluationFormId = "string",
    EvaluationFormArn = "string",
    Title = "string",
    Description = "string",
    Items = list(
      list(
        Section = list(
          Title = "string",
          RefId = "string",
          Instructions = "string",
          Items = list(),
          Weight = 123.0
        ),
        Question = list(
          Title = "string",
          Instructions = "string",
          RefId = "string",
          NotApplicableEnabled = TRUE|FALSE,
          QuestionType = "TEXT"|"SINGLESELECT"|"NUMERIC",
          QuestionTypeProperties = list(
            Numeric = list(
              MinValue = 123,
              MaxValue = 123,
              Options = list(
                list(
                  MinValue = 123,
                  MaxValue = 123,
                  Score = 123,
                  AutomaticFail = TRUE|FALSE
                )
              ),
              Automation = list(
                PropertyValue = list(
                  Label = "OVERALL_CUSTOMER_SENTIMENT_SCORE"|"OVERALL_AGENT_SENTIMENT_SCORE"|"NON_TALK_TIME"|"NON_TALK_TIME_PERCENTAGE"|"NUMBER_OF_INTERRUPTIONS"|"CONTACT_DURATION"|"AGENT_INTERACTION_DURATION"|"CUSTOMER_HOLD_TIME"
                )
              )
            ),
            SingleSelect = list(
              Options = list(
                list(
                  RefId = "string",
                  Text = "string",
                  Score = 123,
                  AutomaticFail = TRUE|FALSE
                )
              ),
              DisplayAs = "DROPDOWN"|"RADIO",
              Automation = list(
                Options = list(
                  list(
                    RuleCategory = list(
                      Category = "string",
                      Condition = "PRESENT"|"NOT_PRESENT",
                      OptionRefId = "string"
                    )
                  )
                ),
                DefaultOptionRefId = "string"
              )
            )
          ),
          Weight = 123.0
        )
      )
    ),
    ScoringStrategy = list(
      Mode = "QUESTION_ONLY"|"SECTION_ONLY",
      Status = "ENABLED"|"DISABLED"
    )
  )
)

Request syntax

svc$describe_contact_evaluation(
  InstanceId = "string",
  EvaluationId = "string"
)