Client

connect

R Documentation

Amazon Connect Service¶

Description¶

Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.

Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.

There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.

You can connect programmatically to an Amazon Web Services service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.

Usage¶

connect(config = list(), credentials = list(), endpoint = NULL, region = NULL)

Arguments¶

config

Optional configuration of credentials, endpoint, and/or region.

credentials:
- creds:
  - access_key_id: AWS access key ID
  - secret_access_key: AWS secret access key
  - session_token: AWS temporary session token
- profile: The name of a profile to use. If not given, then the default profile is used.
- anonymous: Set anonymous credentials.
endpoint: The complete URL to use for the constructed client.
region: The AWS Region used in instantiating the client.
close_connection: Immediately close all HTTP connections.
timeout: The time in seconds till a timeout exception is thrown when attempting to make a connection. The default is 60 seconds.
s3_force_path_style: Set this to true to force the request to use path-style addressing, i.e. ⁠http://s3.amazonaws.com/BUCKET/KEY⁠.
sts_regional_endpoint: Set sts regional endpoint resolver to regional or legacy https://docs.aws.amazon.com/sdkref/latest/guide/feature-sts-regionalized-endpoints.html

credentials

Optional credentials shorthand for the config parameter

creds:
- access_key_id: AWS access key ID
- secret_access_key: AWS secret access key
- session_token: AWS temporary session token
profile: The name of a profile to use. If not given, then the default profile is used.
anonymous: Set anonymous credentials.

endpoint

Optional shorthand for complete URL to use for the constructed client.

region

Optional shorthand for AWS Region used in instantiating the client.

Value¶

A client for the service. You can call the service's operations using syntax like svc$operation(...), where svc is the name you've assigned to the client. The available operations are listed in the Operations section.

Service syntax¶

svc <- connect(
  config = list(
    credentials = list(
      creds = list(
        access_key_id = "string",
        secret_access_key = "string",
        session_token = "string"
      ),
      profile = "string",
      anonymous = "logical"
    ),
    endpoint = "string",
    region = "string",
    close_connection = "logical",
    timeout = "numeric",
    s3_force_path_style = "logical",
    sts_regional_endpoint = "string"
  ),
  credentials = list(
    creds = list(
      access_key_id = "string",
      secret_access_key = "string",
      session_token = "string"
    ),
    profile = "string",
    anonymous = "logical"
  ),
  endpoint = "string",
  region = "string"
)

Operations¶

activate_evaluation_form: Activates an evaluation form in the specified Amazon Connect instance
associate_analytics_data_set: This API is in preview release for Amazon Connect and is subject to change
associate_approved_origin: This API is in preview release for Amazon Connect and is subject to change
associate_bot: This API is in preview release for Amazon Connect and is subject to change
associate_default_vocabulary: Associates an existing vocabulary as the default
associate_flow: Associates a connect resource to a flow
associate_instance_storage_config: This API is in preview release for Amazon Connect and is subject to change
associate_lambda_function: This API is in preview release for Amazon Connect and is subject to change
associate_lex_bot: This API is in preview release for Amazon Connect and is subject to change
associate_phone_number_contact_flow: Associates a flow with a phone number claimed to your Amazon Connect instance
associate_queue_quick_connects: This API is in preview release for Amazon Connect and is subject to change
associate_routing_profile_queues: Associates a set of queues with a routing profile
associate_security_key: This API is in preview release for Amazon Connect and is subject to change; Associates an agent with a traffic distribution group
associate_user_proficiencies: >Associates a set of proficiencies with a user
batch_associate_analytics_data_set: This API is in preview release for Amazon Connect and is subject to change
batch_disassociate_analytics_data_set: This API is in preview release for Amazon Connect and is subject to change
batch_get_attached_file_metadata: Allows you to retrieve metadata about multiple attached files on an associated resource
batch_get_flow_association: Retrieve the flow associations for the given resources
batch_put_contact: Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API
claim_phone_number: Claims an available phone number to your Amazon Connect instance or traffic distribution group
complete_attached_file_upload: Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API
create_agent_status: This API is in preview release for Amazon Connect and is subject to change
create_contact_flow: Creates a flow for the specified Amazon Connect instance
create_contact_flow_module: Creates a flow module for the specified Amazon Connect instance
create_evaluation_form: Creates an evaluation form in the specified Amazon Connect instance
create_hours_of_operation: This API is in preview release for Amazon Connect and is subject to change
create_instance: This API is in preview release for Amazon Connect and is subject to change
create_integration_association: Creates an Amazon Web Services resource association with an Amazon Connect instance
create_participant: Adds a new participant into an on-going chat contact
create_persistent_contact_association: Enables rehydration of chats for the lifespan of a contact
create_predefined_attribute: Creates a new predefined attribute for the specified Amazon Connect instance
create_prompt: Creates a prompt
create_queue: This API is in preview release for Amazon Connect and is subject to change
create_quick_connect: Creates a quick connect for the specified Amazon Connect instance
create_routing_profile: Creates a new routing profile
create_rule: Creates a rule for the specified Amazon Connect instance
create_security_profile: Creates a security profile
create_task_template: Creates a new task template in the specified Amazon Connect instance
create_traffic_distribution_group: Creates a traffic distribution group given an Amazon Connect instance that has been replicated
create_use_case: Creates a use case for an integration association
create_user: Creates a user account for the specified Amazon Connect instance
create_user_hierarchy_group: Creates a new user hierarchy group
create_view: Creates a new view with the possible status of SAVED or PUBLISHED
create_view_version: Publishes a new version of the view identifier
create_vocabulary: Creates a custom vocabulary associated with your Amazon Connect instance
deactivate_evaluation_form: Deactivates an evaluation form in the specified Amazon Connect instance
delete_attached_file: Deletes an attached file along with the underlying S3 Object
delete_contact_evaluation: Deletes a contact evaluation in the specified Amazon Connect instance
delete_contact_flow: Deletes a flow for the specified Amazon Connect instance
delete_contact_flow_module: Deletes the specified flow module
delete_evaluation_form: Deletes an evaluation form in the specified Amazon Connect instance
delete_hours_of_operation: This API is in preview release for Amazon Connect and is subject to change
delete_instance: This API is in preview release for Amazon Connect and is subject to change
delete_integration_association: Deletes an Amazon Web Services resource association from an Amazon Connect instance
delete_predefined_attribute: Deletes a predefined attribute from the specified Amazon Connect instance
delete_prompt: Deletes a prompt
delete_queue: Deletes a queue
delete_quick_connect: Deletes a quick connect
delete_routing_profile: Deletes a routing profile
delete_rule: Deletes a rule for the specified Amazon Connect instance
delete_security_profile: Deletes a security profile
delete_task_template: Deletes the task template
delete_traffic_distribution_group: Deletes a traffic distribution group
delete_use_case: Deletes a use case from an integration association
delete_user: Deletes a user account from the specified Amazon Connect instance
delete_user_hierarchy_group: Deletes an existing user hierarchy group
delete_view: Deletes the view entirely
delete_view_version: Deletes the particular version specified in ViewVersion identifier
delete_vocabulary: Deletes the vocabulary that has the given identifier
describe_agent_status: This API is in preview release for Amazon Connect and is subject to change
describe_authentication_profile: This API is in preview release for Amazon Connect and is subject to change
describe_contact: This API is in preview release for Amazon Connect and is subject to change
describe_contact_evaluation: Describes a contact evaluation in the specified Amazon Connect instance
describe_contact_flow: Describes the specified flow
describe_contact_flow_module: Describes the specified flow module
describe_evaluation_form: Describes an evaluation form in the specified Amazon Connect instance
describe_hours_of_operation: This API is in preview release for Amazon Connect and is subject to change
describe_instance: This API is in preview release for Amazon Connect and is subject to change
describe_instance_attribute: This API is in preview release for Amazon Connect and is subject to change
describe_instance_storage_config: This API is in preview release for Amazon Connect and is subject to change
describe_phone_number: Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group
describe_predefined_attribute: Describes a predefined attribute for the specified Amazon Connect instance
describe_prompt: Describes the prompt
describe_queue: This API is in preview release for Amazon Connect and is subject to change
describe_quick_connect: Describes the quick connect
describe_routing_profile: Describes the specified routing profile
describe_rule: Describes a rule for the specified Amazon Connect instance
describe_security_profile: Gets basic information about the security profile
describe_traffic_distribution_group: Gets details and status of a traffic distribution group
describe_user: Describes the specified user
describe_user_hierarchy_group: Describes the specified hierarchy group
describe_user_hierarchy_structure: Describes the hierarchy structure of the specified Amazon Connect instance
describe_view: Retrieves the view for the specified Amazon Connect instance and view identifier
describe_vocabulary: Describes the specified vocabulary
disassociate_analytics_data_set: This API is in preview release for Amazon Connect and is subject to change
disassociate_approved_origin: This API is in preview release for Amazon Connect and is subject to change
disassociate_bot: This API is in preview release for Amazon Connect and is subject to change
disassociate_flow: Disassociates a connect resource from a flow
disassociate_instance_storage_config: This API is in preview release for Amazon Connect and is subject to change
disassociate_lambda_function: This API is in preview release for Amazon Connect and is subject to change
disassociate_lex_bot: This API is in preview release for Amazon Connect and is subject to change; Removes the flow association from a phone number claimed to your Amazon Connect instance
disassociate_queue_quick_connects: This API is in preview release for Amazon Connect and is subject to change
disassociate_routing_profile_queues: Disassociates a set of queues from a routing profile
disassociate_security_key: This API is in preview release for Amazon Connect and is subject to change; Disassociates an agent from a traffic distribution group
disassociate_user_proficiencies: Disassociates a set of proficiencies from a user
dismiss_user_contact: Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact
get_attached_file: Provides a pre-signed URL for download of an approved attached file
get_contact_attributes: Retrieves the contact attributes for the specified contact
get_current_metric_data: Gets the real-time metric data from the specified Amazon Connect instance
get_current_user_data: Gets the real-time active user data from the specified Amazon Connect instance
get_federation_token: Supports SAML sign-in for Amazon Connect
get_flow_association: Retrieves the flow associated for a given resource
get_metric_data: Gets historical metric data from the specified Amazon Connect instance
get_metric_data_v2: Gets metric data from the specified Amazon Connect instance
get_prompt_file: Gets the prompt file
get_task_template: Gets details about a specific task template in the specified Amazon Connect instance
get_traffic_distribution: Retrieves the current traffic distribution for a given traffic distribution group
import_phone_number: Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect instance
list_agent_statuses: This API is in preview release for Amazon Connect and is subject to change
list_analytics_data_associations: This API is in preview release for Amazon Connect and is subject to change
list_approved_origins: This API is in preview release for Amazon Connect and is subject to change
list_authentication_profiles: This API is in preview release for Amazon Connect and is subject to change
list_bots: This API is in preview release for Amazon Connect and is subject to change
list_contact_evaluations: Lists contact evaluations in the specified Amazon Connect instance
list_contact_flow_modules: Provides information about the flow modules for the specified Amazon Connect instance
list_contact_flows: Provides information about the flows for the specified Amazon Connect instance
list_contact_references: This API is in preview release for Amazon Connect and is subject to change
list_default_vocabularies: Lists the default vocabularies for the specified Amazon Connect instance
list_evaluation_forms: Lists evaluation forms in the specified Amazon Connect instance
list_evaluation_form_versions: Lists versions of an evaluation form in the specified Amazon Connect instance
list_flow_associations: List the flow association based on the filters
list_hours_of_operations: Provides information about the hours of operation for the specified Amazon Connect instance
list_instance_attributes: This API is in preview release for Amazon Connect and is subject to change
list_instances: This API is in preview release for Amazon Connect and is subject to change
list_instance_storage_configs: This API is in preview release for Amazon Connect and is subject to change
list_integration_associations: Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance
list_lambda_functions: This API is in preview release for Amazon Connect and is subject to change
list_lex_bots: This API is in preview release for Amazon Connect and is subject to change
list_phone_numbers: Provides information about the phone numbers for the specified Amazon Connect instance
list_phone_numbers_v2: Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group
list_predefined_attributes: Lists predefined attributes for the specified Amazon Connect instance
list_prompts: Provides information about the prompts for the specified Amazon Connect instance
list_queue_quick_connects: This API is in preview release for Amazon Connect and is subject to change
list_queues: Provides information about the queues for the specified Amazon Connect instance
list_quick_connects: Provides information about the quick connects for the specified Amazon Connect instance; Provides a list of analysis segments for a real-time analysis session
list_routing_profile_queues: Lists the queues associated with a routing profile
list_routing_profiles: Provides summary information about the routing profiles for the specified Amazon Connect instance
list_rules: List all rules for the specified Amazon Connect instance
list_security_keys: This API is in preview release for Amazon Connect and is subject to change
list_security_profile_applications: Returns a list of third-party applications in a specific security profile
list_security_profile_permissions: Lists the permissions granted to a security profile
list_security_profiles: Provides summary information about the security profiles for the specified Amazon Connect instance
list_tags_for_resource: Lists the tags for the specified resource
list_task_templates: Lists task templates for the specified Amazon Connect instance
list_traffic_distribution_groups: Lists traffic distribution groups
list_traffic_distribution_group_users: Lists traffic distribution group users
list_use_cases: Lists the use cases for the integration association
list_user_hierarchy_groups: Provides summary information about the hierarchy groups for the specified Amazon Connect instance
list_user_proficiencies: Lists proficiencies associated with a user
list_users: Provides summary information about the users for the specified Amazon Connect instance
list_views: Returns views in the given instance
list_view_versions: Returns all the available versions for the specified Amazon Connect instance and view identifier
monitor_contact: Initiates silent monitoring of a contact
pause_contact: Allows pausing an ongoing task contact
put_user_status: Changes the current status of a user or agent in Amazon Connect
release_phone_number: Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group
replicate_instance: Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions
resume_contact: Allows resuming a task contact in a paused state
resume_contact_recording: When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both
search_agent_statuses: Searches AgentStatuses in an Amazon Connect instance, with optional filtering
search_available_phone_numbers: Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group
search_contact_flow_modules: Searches the flow modules in an Amazon Connect instance, with optional filtering
search_contact_flows: Searches the contact flows in an Amazon Connect instance, with optional filtering
search_contacts: Searches contacts in an Amazon Connect instance
search_hours_of_operations: Searches the hours of operation in an Amazon Connect instance, with optional filtering
search_predefined_attributes: Searches predefined attributes that meet certain criteria
search_prompts: Searches prompts in an Amazon Connect instance, with optional filtering
search_queues: Searches queues in an Amazon Connect instance, with optional filtering
search_quick_connects: Searches quick connects in an Amazon Connect instance, with optional filtering
search_resource_tags: Searches tags used in an Amazon Connect instance using optional search criteria
search_routing_profiles: Searches routing profiles in an Amazon Connect instance, with optional filtering
search_security_profiles: Searches security profiles in an Amazon Connect instance, with optional filtering
search_user_hierarchy_groups: Searches UserHierarchyGroups in an Amazon Connect instance, with optional filtering
search_users: Searches users in an Amazon Connect instance, with optional filtering
search_vocabularies: Searches for vocabularies within a specific Amazon Connect instance using State, NameStartsWith, and LanguageCode
send_chat_integration_event: Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect
start_attached_file_upload: Provides a pre-signed Amazon S3 URL in response for uploading your content
start_chat_contact: Initiates a flow to start a new chat for the customer
start_contact_evaluation: Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact
start_contact_recording: Starts recording the contact:
start_contact_streaming: Initiates real-time message streaming for a new chat contact
start_outbound_voice_contact: Places an outbound call to a contact, and then initiates the flow
start_task_contact: Initiates a flow to start a new task contact
start_web_rtc_contact: Places an inbound in-app, web, or video call to a contact, and then initiates the flow
stop_contact: Ends the specified contact
stop_contact_recording: Stops recording a call when a contact is being recorded
stop_contact_streaming: Ends message streaming on a specified contact
submit_contact_evaluation: Submits a contact evaluation in the specified Amazon Connect instance
suspend_contact_recording: When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call, screen, or both
tag_contact: Adds the specified tags to the contact resource
tag_resource: Adds the specified tags to the specified resource
transfer_contact: Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created
untag_contact: Removes the specified tags from the contact resource
untag_resource: Removes the specified tags from the specified resource
update_agent_status: This API is in preview release for Amazon Connect and is subject to change
update_authentication_profile: This API is in preview release for Amazon Connect and is subject to change
update_contact: This API is in preview release for Amazon Connect and is subject to change
update_contact_attributes: Creates or updates user-defined contact attributes associated with the specified contact
update_contact_evaluation: Updates details about a contact evaluation in the specified Amazon Connect instance
update_contact_flow_content: Updates the specified flow
update_contact_flow_metadata: Updates metadata about specified flow
update_contact_flow_module_content: Updates specified flow module for the specified Amazon Connect instance
update_contact_flow_module_metadata: Updates metadata about specified flow module
update_contact_flow_name: The name of the flow
update_contact_routing_data: Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds)
update_contact_schedule: Updates the scheduled time of a task contact that is already scheduled
update_evaluation_form: Updates details about a specific evaluation form version in the specified Amazon Connect instance
update_hours_of_operation: This API is in preview release for Amazon Connect and is subject to change
update_instance_attribute: This API is in preview release for Amazon Connect and is subject to change
update_instance_storage_config: This API is in preview release for Amazon Connect and is subject to change
update_participant_role_config: Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness
update_phone_number: Updates your claimed phone number from its current Amazon Connect instance or traffic distribution group to another Amazon Connect instance or traffic distribution group in the same Amazon Web Services Region
update_phone_number_metadata: Updates a phone number’s metadata
update_predefined_attribute: Updates a predefined attribute for the specified Amazon Connect instance
update_prompt: Updates a prompt
update_queue_hours_of_operation: This API is in preview release for Amazon Connect and is subject to change
update_queue_max_contacts: This API is in preview release for Amazon Connect and is subject to change
update_queue_name: This API is in preview release for Amazon Connect and is subject to change
update_queue_outbound_caller_config: This API is in preview release for Amazon Connect and is subject to change
update_queue_status: This API is in preview release for Amazon Connect and is subject to change
update_quick_connect_config: Updates the configuration settings for the specified quick connect
update_quick_connect_name: Updates the name and description of a quick connect; Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time
update_routing_profile_concurrency: Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile; Updates the default outbound queue of a routing profile
update_routing_profile_name: Updates the name and description of a routing profile
update_routing_profile_queues: Updates the properties associated with a set of queues for a routing profile
update_rule: Updates a rule for the specified Amazon Connect instance
update_security_profile: Updates a security profile
update_task_template: Updates details about a specific task template in the specified Amazon Connect instance
update_traffic_distribution: Updates the traffic distribution for a given traffic distribution group
update_user_hierarchy: Assigns the specified hierarchy group to the specified user
update_user_hierarchy_group_name: Updates the name of the user hierarchy group
update_user_hierarchy_structure: Updates the user hierarchy structure: add, remove, and rename user hierarchy levels
update_user_identity_info: Updates the identity information for the specified user
update_user_phone_config: Updates the phone configuration settings for the specified user
update_user_proficiencies: Updates the properties associated with the proficiencies of a user
update_user_routing_profile: Assigns the specified routing profile to the specified user
update_user_security_profiles: Assigns the specified security profiles to the specified user
update_view_content: Updates the view content of the given view identifier in the specified Amazon Connect instance
update_view_metadata: Updates the view metadata

Examples¶

## Not run: 
svc <- connect()
svc$activate_evaluation_form(
  Foo = 123
)

## End(Not run)